Category: "Hosting TIAnet"
Yesterday there was a network outage at Peer1 ServerBeach, our IT infrastructure company [sounds a lot more impressive than rack hoster] The problem was corrected within an hour. More impressively, the forums had a post up almost immediately from Peer1 technologist QT. Their forum post was updated twice, once to say that the network seemed stable and another to explain that a "memory issue on an aggregate switch that caused services to be interrupted for approximately 40 customers".
In and of itself, that is great service: acknowledging a problem, giving an update, and explaining the cause.
But, there's more.
Yesterday, in the midst of the outage, I tweeted about the problem and asked Coté, who lives nearer to the data center than I by about 2000 miles, if there were any problems in his neck of the woods. Today, QT a.k.a. Charnell Pugsley, is following me on Twitter. I'm following back.
Amazing times. Thank you, Charnell.
Now I should call about the special offer to move up from the unmanaged hosting at ServerBeach to the managed hosting at Peer1.
Last week we had a meeting with Emil and Kathy of Colombo's Delicatessen. We're developing some hosting solutions for their web presence. Over the past year, their site has been stagnant as they've developed other aspects of their business.
It was wonderful to see how enthusiastic they are for extending the relationships and atmosphere of their deli onto the web. Of course, one of the fun things of working with someone in the food industry is getting to eat while you work. Kathy broke out some tasty items including some incredible olive oil AND the olives that make up the oil - both of which can now be bought at Colombo's in Pacifica.
Other fun came from the excitement generated by planning out a recipe wiki for Kathy, and associated publish-on-demand monetization opportunities, and from Emil breaking out some Italian music he wants to be available on the site.
Go, eat, tell them we sent you.